Mac GlobalProtect Client Install
Download and Install GlobalProtect for Mac OS Step 1: Log in to the GlobalProtect portal. Launch a web browser and go to the following URL: Step 2: On the portal login page, enter your AState Username and Password and then click LOG IN Step 3: Download the app. Click 'Download Mac 32/64 bit GlobalProtect agent'. Download and install: Select Download Mac 32/64 bit GlobalProtect agent to download. If prompted to run or save the software, click Run. If prompted, click Run, to launch the GlobalProtect Setup Wizard. Otherwise, double-click on the GlobalProtect.pkg file (located in Downloads) to launch the wizard. VPN provides you with secure access to University services and the Internet when you are off campus. Northwestern is transitioning to a new VPN platform called GlobalProtect. GlobalProtect replaces three existing VPN clients: built-in native VPN clients, Cisco AnyConnect, and Pulse Secure SSL VPN. Installing the GlobalProtect VPN Client for Mac OS. Go to and login with your Ramapo username (without @ramapo.edu) and password. Click the Download link for the Mac. When you click the Download link, it’ll be saved to your computer and you can access it by going to your dock.
On the Mac, The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.
- Login with WSU AD credentials
- No need for additional prefixes or suffixes
- Example: [email protected] will only need username john.smith
- After logging in, download the Mac OS agent.
- When prompted, run the software.
- When prompted again, run the GlobalProtect Installer.
- From the GlobalProtect Installer, click continue.
- On the destination select screen, select the install folder and then click continue.
- On the Installation Type screen, select the GlobalProtect installation package check box, and then click continue.
- Click install to confirm that you want to install GlobalProtect.
- When prompted, enter your Username and Password, and then click install software to begin the installation.
- When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).
- Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.
- After installation is complete, close the installer.
Mac Global Protect Operation
Launch the GlobalProtect app by clicking the GP icon (top right of screen). The status panel will open –
- Set the portal address to vpn.wsu.edu
- Click connect
- Once the GlobalProtect client connects to the portal it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: [email protected] will only need username john.smith
- Once complete, the VPN should know as “Connected”.
Be sure to disconnect the VPN when it is no longer in use.
Mac Uninstall
Download the installer from the portal page at https://vpn.wsu.edu (same process as the previous Mac GP Client install).
From the GlobalProtect installer, click continue.
From the GlobalProtect installer, click continue.
On the destination select screen, click continue.
On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:
On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:
Click Install to confirm that you want to remove the GlobalProtect app.
When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.
When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.
A message will pop up that will confirm that the Uninstall GlobalProtect package was successfully installed and that the GlobalProtect app has been removed from the computer.
Linux Install
On Linux, the latest GlobalProtect client can be downloaded from:
There are two clients – download the rpm file for RedHat/CentOS.
For Ubuntu, download the deb file. Open a terminal window to install the client
There are two clients – download the rpm file for RedHat/CentOS.
For Ubuntu, download the deb file. Open a terminal window to install the client
Ubuntu/Debian –
sudo dpkg – i GlobalProtect_deb-5.0.8.deb
sudo dpkg – i GlobalProtect_deb-5.0.8.deb
Redhat/CentOS –
sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm
sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm
Linux Operation
Using a terminal window, type globalprotect. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu.
user@ubuntu:~$ globalprotect
Current GlobalProtect status: OnDemand mode.
>> connect –portal vpn.wsu.edu
Retrieving configuration…
vpn.wsu.edu – Authentication Failed. Enter login credentials
username(user):user
Password:
Discovering network…
Connecting…
Connected
Current GlobalProtect status: OnDemand mode.
>> connect –portal vpn.wsu.edu
Retrieving configuration…
vpn.wsu.edu – Authentication Failed. Enter login credentials
username(user):user
Password:
Discovering network…
Connecting…
Connected
Other commands of note at the >> prompt include –
>> quit
(exits out of GlobalProtect which continues to run in the background)
>> disconnect
>> show –version
>> show –status
>> show –details
>> quit
(exits out of GlobalProtect which continues to run in the background)
>> disconnect
>> show –version
>> show –status
>> show –details
Linux Uninstall
![Vpn Vpn](/uploads/1/1/9/5/119594299/440745188.png)
- Uninstall the GlobalProtect app for Linux using dpkg.
- Uninstall the GlobalProtect app for Linux using apt-get.
user@ubuntu:~$ sudo dpkg -P globalprotect
(Reading database … 209181 files and directories currently installed.)
Removing globalprotect (5.0.8) …
gp service is running and we need to stop it…
Disable service…
Removing gp service…
gp service has been removed successfully
Removing configuration…
(Reading database … 209181 files and directories currently installed.)
Removing globalprotect (5.0.8) …
gp service is running and we need to stop it…
Disable service…
Removing gp service…
gp service has been removed successfully
Removing configuration…
user@linuxhost:~$ sudo apt-get remove GlobalProtect_deb-5.0.8.deb
Reading package lists… Done
Building dependency tree
Reading state information… Done
Reading package lists… Done
Building dependency tree
Reading state information… Done
Troubleshooting
7.1.1. Mac
- Open GlobalProtect and click on the Troubleshooting tab. An option to collect logs will create a support file that can be used for analysis.
7.1.2. Linux
Using the terminal window and in globalprotect mode, run the collect-log command to create the support file.
Using the terminal window and in globalprotect mode, run the collect-log command to create the support file.
user@ubuntu:~$ globalprotect
Current GlobalProtect status: Connected
>>
>> collect-log
Start collecting…
collecting network info…
collecting machine info…
copying files…
generating final result file…
The support file is saved to /home/user/.GlobalProtect/Collect.tgz
Current GlobalProtect status: Connected
>>
>> collect-log
Start collecting…
collecting network info…
collecting machine info…
copying files…
generating final result file…
The support file is saved to /home/user/.GlobalProtect/Collect.tgz
Download Client
The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.
- Login with WSU AD credentials.
- No need for additional prefixes or suffixes.
- Example: [email protected] will only need username john.smith
After logging in, there will be several installation files available depending on operating system. Select the appropriate file and download it:
Installation and Configuration
Locate the downloaded file and click on it to execute it. Click next to continue.
Accept the default installation location (may vary depending on Windows version). Click next to continue.
Click next to continue.
Select Close to complete the installation.
Once the installation has finished, the Global Protect client should start automatically. If not, you can launch the Global Protect client from the start menu:
Enter the portal address vpn.wsu.edu, just the DNS name (no https prefix) and then click Connect.
Once the Global Protect client connects to the portal, it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: [email protected] will only need username john.smith.
Once complete, the VPN should show as “Connected”.
Kill Globalprotect Vpn Mac
Operation
The Global Protect client should start automatically. It should appear in the systray in the lower right-hand corner of the screen in the form of a circular (globe) icon. Clicking on this icon will open the window that shows the status and the option to connect or disconnect.
Be sure to disconnect the VPN when it is no longer in use.
Be sure to disconnect the VPN when it is no longer in use.
Troubleshooting
Globalprotect Vpn Windows 10
4.1.1. Installation Issues
After the install, Global Protect may not open or may not be able to connect to the portal even if the computer is connected to the network. Verify the service pangps is installed and is running. If it is not installed or cannot start, uninstall and reinstall the client (may require elevated permissions).
After the install, Global Protect may not open or may not be able to connect to the portal even if the computer is connected to the network. Verify the service pangps is installed and is running. If it is not installed or cannot start, uninstall and reinstall the client (may require elevated permissions).
Globalprotect Vpn Download For Mac
4.1.2. Operational Issues
If Global Protect is installed and pangps service is running, there may be other potential issues. If the client indicates login issues, this may be due to the account being locked out after too many attempts. Or it could be due to trying to login to a VPN that the user does not have access to.
For other issues, it may be necessary to review the logs on the client machine. The pangps.log can be retrieved from the Global Protect application folder or through the client. On the client, click the settings icon in the upper right corner and then go to the troubleshooting tab. Press the “Collect Logs” button and save the zip file to an easily accessible folder location –
If Global Protect is installed and pangps service is running, there may be other potential issues. If the client indicates login issues, this may be due to the account being locked out after too many attempts. Or it could be due to trying to login to a VPN that the user does not have access to.
For other issues, it may be necessary to review the logs on the client machine. The pangps.log can be retrieved from the Global Protect application folder or through the client. On the client, click the settings icon in the upper right corner and then go to the troubleshooting tab. Press the “Collect Logs” button and save the zip file to an easily accessible folder location –